Support for Providers

1. Create your profile – Sign up and set up your business details.
2. Browse leads near you – See job opportunities in your area.
3. Send quotes – Provide your pricing for interested requesters.
4. Get accepted & pay for the lead – When a requester accepts your quote, you use credits.
5. Contact the requester – Reach out via phone or email to discuss details.
6. Complete the job – Deliver quality work and ensure customer satisfaction.
7. Earn reviews & grow – More positive reviews mean more job opportunities!

A lead is a potential customer who has shown interest in your services. It includes their contact details—such as name, email, and phone number—so you can get in touch with them. You only pay Ace when the customer accepts a quote you’ve submitted for that lead.

Simply pull down the screen to refresh and load the latest leads. This ensures you're seeing the most up-to-date data.

When the requester accepts your quote, you will receive a notification. Their phone number and email will become visible to you, and we encourage you to contact them as soon as possible. The cost of the lead will be deducted from your available credits.

You will receive a notification informing you of the cancellation along with the reason provided by the requester. Any credits used for the lead will be automatically refunded to your account.

To request a refund, open the app and go to ‘Contact Support’. Then tap ‘Request a refund’ and fill in the following details:

• Requester's phone number
• Your quote amount
• Quote Accepted Date
• Reason for the refund request

⚠️ Please note: Refund requests must be submitted within 14 days of your quote being accepted.