How can we help you?

Yes — completely free. Posting a job, receiving quotes, reviewing tradespeople, and hiring someone costs you nothing at all. We also charge tradespeople zero commission, which means the quotes you receive are not inflated to cover platform fees.

Download the Ace Services app from the App Store or Google Play. Then:

1. Verify your phone number via SMS.
2. Tap Post a Job.
3. Select your service type and answer a few guided questions — our AI assistant helps you describe the work clearly.
4. Add photos if helpful.
5. Submit — local verified tradespeople will start sending you quotes.

Phone verification is how we ensure every job request comes from a real person. It significantly reduces time-wasters and fake listings, which means tradespeople respond faster and more seriously to your job. Your number is kept private until you actively choose to hire someone.

Yes. Your phone number and email address are never shared with tradespeople while they are quoting. They only become visible to the specific tradesperson whose quote you choose to accept. Everyone else remains unable to see your contact details.

This means no unsolicited calls, no spam, and no pressure — you stay in full control throughout the process.

Your job is immediately visible to verified local tradespeople who cover your area and trade category. You will receive a push notification each time a new quote comes in. You can then review each tradesperson's profile, Trust Score, and reviews at your own pace — there is no pressure to decide quickly.

Each job receives a maximum of 3 quotes. We deliberately cap this to avoid overwhelming you with choices and to ensure tradespeople put genuine effort into their quotes rather than mass-applying. Three quality options are more useful than ten generic ones.

Pull down on the My Jobs screen to manually refresh and load the latest information. If it still looks stale, check your internet connection and try closing and reopening the app.

You can close a job at any time:

1. Go to My Jobs.
2. Select the job you want to close.
3. Tap Close Job.

If you hired someone through the platform, please consider leaving a review to help other customers.

You can edit certain details of a job while it is still open and no quotes have been accepted. Go to My Jobs → [job] → Edit.

If quotes have already been submitted, editing is restricted to avoid giving an unfair advantage. If you need significant changes, close the job and post a new one.

A Trust Score is a combined rating for each tradesperson on our platform. It draws on their imported Google and Facebook reviews, ratings from previous Ace Services customers, and their years of experience. It helps you choose quality tradespeople — not just the cheapest option.

Once you accept a quote, the tradesperson is notified and your contact details (phone and email) become visible to them. They will get in touch shortly to confirm details and schedule the work. All other quotes on that job are automatically declined.

Yes. Go to My Jobs → [job] → View Quote → Cancel. The tradesperson will be notified automatically.

If a tradesperson cancels after acceptance, you will be notified immediately. You can then review any remaining quotes on your job, or close the job and post a new one to receive fresh quotes.

We take quality seriously. Every tradesperson on Ace Services:

• Must verify their phone number to create an account.
• Has their Google and Facebook reviews publicly displayed on their profile.
• Accumulates a Trust Score based on their history on the platform.
• Can be reviewed by you after the job is complete.

We recommend checking a tradesperson's profile, reviews, and Trust Score before accepting any quote.

Once the work is complete, close the job to leave your review:

1. Go to My Jobs and select the completed job.
2. Tap Close Job.
3. The accepted tradesperson will be pre-selected.
4. Submit your review and star rating.

Your review is visible on the tradesperson's profile and helps other customers make informed decisions.

You can request a review edit within 7 days of posting it. Contact support@aceservices.app with your name, the tradesperson's name, and the updated review text.

You are never obligated to remove or change a genuine review. Our review policy protects honest feedback. If a tradesperson is pressuring you to remove a legitimate review, please report it to support@aceservices.app — this behaviour may result in action against their account.

Try the following:

1. Tap Send Login Link on the login screen to receive an SMS code.
2. If you no longer have access to your registered number, email support@aceservices.app with your name and registered email address.

Go to Profile → Settings → Delete Account and confirm. This permanently removes your account, job history, and personal data from our platform.

Please try these steps in order:

• Force-close and reopen the app.
• Check for updates in the App Store or Google Play.
• Restart your phone.
• Uninstall and reinstall the app (your account data is safe).

If the problem persists, email support@aceservices.app with your device model, OS version, and a description of the issue.

Check the following:

• Phone settings — ensure notifications are enabled for Ace Services in your device settings.
• In-app settings — go to Profile → Notifications and confirm alerts are turned on.
• Do Not Disturb — check your phone is not silencing app alerts.